Refund policy

We understand that from time to time you may wish to return a product to us. We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.

Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where: (a) We receive the returned product within 30 days following the date of purchase / delivery of the product; (b) The returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact) with any labels still attached, and otherwise in a condition enabling us to sell the product as new; (c) You comply with the returns procedure set out below; (d) None of the exclusions set out below apply.

Returns procedure

In order to take advantage of your rights under this returns policy, you must: (a) Provide invoice details for proof of purchase (b) Contact us in the first instance and do not return goods without any prior notification. (c) Returned goods must be well packaged to avoid damage, as damaged goods will not be refunded (d) Products delivered via mail order returned under this policy must be sent by recorded delivery Davies DIY & Builders Merchant, Endeavour Close Purcell Ave Ind Estate, Port Talbot SA12 7PT. Customer will be responsible for paying postage costs associated with returns under this policy.

Exclusions

The following types of products may not be returned under this policy: (a) Goods specifically ordered for you which are not part of our normal stock profile (b) Any product specially adapted to your specification (c) Any product made to order (d) Any goods not reported as damaged within 3 days of receipt of those goods supplied (c) Perishable goods such as plasters, cements and plasterboard are non returnable 

Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us (a) We will refund any money received from you using the same method originally used by you to pay for your purchase (b) Goods ordered and delivered via our own transport at a local level (within a 30 mile radius of our premises) and subsequently collected partially or in full will be subject to a 20% re-handling fee + fuel surcharge (cost depends on location) (c) Delivered goods returned by a customer to our premises will be subject to a 5% re-handling charge (d) Goods collected from our premises, and returned by a customer will not incur a re-handling fee (e) We will process the refund due to you as soon as possible, please allow up to 14 days from the day we receive the goods back.

Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product): (a) We will not refund or exchange the product; (b) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and (c) If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.